The security of your personal information is our top priority at 29bat. This Privacy Policy explains what data we collect, why we collect it, and how it is kept secure.
Key pillars of 29bat's data protection framework at a glance
All data transmitted on the 29bat platform is protected by 256-bit SSL encryption. Your personal and financial information is sent exclusively through fully secured channels.
Your data is stored on secured servers. Firewalls and multi-layer security systems are in place to prevent unauthorized access.
29bat never sells your personal information to third parties for commercial purposes. Your data is used solely for operating our services.
National ID or passport details submitted during identity verification are stored in a separate encrypted storage and can only be accessed by the compliance team.
29bat's platform security measures are regularly audited by independent cybersecurity experts to ensure your data remains protected at all times.
You have an active role in managing your data. Contact our support team at any time to request an update, correction, or deletion of your information.
What data 29bat collects, why it is collected, and how long it is retained
| Type of Information | Reason for Collection | Retention Period |
|---|---|---|
| Name & Contact Information | For Account Creation and Communication | For the duration the account remains active + 5 years |
| Payment Information | Deposit and Withdrawal Processing | 7 years from the transaction date |
| KYC Documents | Identity Verification & AML Compliance | 5 years after account closure |
| Login & Device Information | Security Monitoring & Fraud Prevention | 1 Year |
| Gaming Activity | Service Improvement & Responsible Gaming | For the duration the account remains active |
| Cookies and Browsing Data | Improving User Experience | 30 Days to 1 Year (depending on cookie type) |
Under the 29bat Privacy Policy, we only collect information that is necessary to provide you with the best service. No excess or irrelevant data is collected. The types of data we collect, by category, are outlined below:
Information Collected at Registration:
Information Automatically Collected During Use:
29bat uses collected information solely for specific and legitimate purposes. The primary reasons for using your information under our privacy policy are:
29bat will never share your information with third parties for marketing or advertising purposes without your consent. You can unsubscribe from promotional emails or SMS at any time.
The core principle of the 29bat Privacy Policy is that your data is never sold or rented. However, limited information may be shared in certain specific circumstances:
29bat uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.
Types of cookies used by 29bat:
You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain 29bat features.
29bat follows the highest industry standards to protect user data. The technologies and methods used to ensure security under our Privacy Policy include:
Under the 29bat Privacy Policy, you have several important rights regarding your personal information. These are detailed below:
You have the right to know what information we hold about you.
You may contact support to request correction of any inaccurate or incomplete information.
You may request deletion of your data where there is no legal obligation to retain it.
You may object to the processing of your information for specific purposes.
You may request a copy of your data in a structured, portable format.
You may opt out of promotional communications at any time.
To exercise any of the above rights, please contact the 29bat support team. We will generally respond to your request within 30 business days.
The 29bat platform is intended for individuals aged 18 and above. We do not knowingly collect information from anyone under the age of 18.
If we become aware that a minor's information is present in our system, it will be deleted immediately and the associated account will be closed. 29bat's privacy policy places the highest priority on child protection.
If you believe a minor has created an account without your permission, please notify our support team immediately.
The 29bat platform may integrate certain third-party services, such as payment gateways and game providers. These services have their own privacy policies, available on their respective websites.
29bat is not responsible for the data collection or usage practices of these third-party services. However, we ensure that all service providers we work with comply with international data protection standards.
29bat primarily serves users in Bangladesh. However, our servers and technical infrastructure may be located across multiple countries, which means your data may occasionally be transferred internationally.
Regardless of where your data is processed, 29bat ensures the same level of protection is maintained. For international transfers, applicable legal frameworks and standard contractual clauses are used to safeguard your information.
29bat respects the principles of international data protection laws such as GDPR and strives to handle data accordingly, though local laws will take precedence for users in Bangladesh.
29bat may update this Privacy Policy from time to time. Changes may be made in response to new legal requirements, technological developments, or service expansions.
For significant changes, you will be notified in advance by registered email or SMS. For minor updates, the "Last Updated" date at the top of this page will be revised accordingly.
Continued use of 29bat after any changes to this policy will be considered your acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.
For any questions, concerns, or rights-related requests regarding this Privacy Policy, please contact the 29bat Data Protection Team:
We take all privacy-related complaints seriously and work to resolve them promptly. 29bat is committed to earning and maintaining your trust.